About American Furniture Warehouse Colorado Springs
Colorado Springs's American Furniture Warehouse is located on the west side of 1-25 and east of N Chestnut St. Customers enjoy the largest selection of quality, stylish home furnishings and accessories at the lowest prices anywhere, anytime. What's more, AFW is known to have the largest selection of furniture under one roof in the United States - not just Colorado. American Furniture Warehouse keeps costs low, so customers enjoy not only unmatched quality, but also unbeatable savings on brand-name furniture. Stop by the Colorado Springs American Furniture Warehouse and browse our huge selection of Bedroom sets, Dining Room sets, Sofas, Home Office Furniture, Entertainment Centers and so much more. We are proud to offer the best shopping experience in Colorado.
- Rating 5.09/23/18Always great customer service, and the items are great quality.
- Rating 5.09/23/18We love it,
- Rating 5.09/22/18Nice salesman, I purchased a couple of couches for lounge areas at work. The delivery guys were on time and brought the couches quite a distance into the building without issue. Our employees love the couches!
- Rating 5.09/22/18Great customer service. Quality furniture.
- Rating 3.09/21/18My mattress didn’t work for me and had to be returned.
Although I lost a few hundred dollars due to non refundable items, I was able to return my mattress for a refund.
- Rating 5.09/20/18Excellent customer service
- Rating 5.09/20/18Customer service was super from the salesperson all the way to the delivery team! We continue to shop here first before anyone else because of your selection and quality! We love you guys!
- Rating 1.09/20/18Great customer service, the couch I bought is very poorly made though. It does not have any base support in the middle and the couch is already bending in the middle.Response from American Furniture Warehouse9/20/18Hello Ryan, we do have a one-year manufacturer defect warranty and would like to look into this further for you. May we ask that you call our customer service at 303-289-3300 or email us at [email protected] with your order number and a good contact number for you. Thank you- AFW
- Rating 5.09/20/18Great prices and great customer service
- Rating 5.09/20/18Great customer service
- Rating 4.09/20/18The only thing is they didn't put the mattress on the bed they left it in a very awkward spot for a single person to try to get it on the bed other than that great service
- Rating 5.09/19/18Personal care and always in touch when things on back order Mark O’Connell thank you
- Rating 2.09/19/18The furniture we received was lovely, and the delivery men were extremely kind and helpful. But our bed was not delivered on time. We had our other bed removed the morning of as we received conformation that our new one would arrive that afternoon. When the delivery truck arrived, they said they had everything but the bed because they didn't have all the parts. When I called American furniture they said they don't know why we received conformation, but there was nothing they could do, and we would have to wait a few more days. Their customer service was sub par and they did not seem to be concerned that we would have to go a few days with nothing to sleep on. They need to take care of their customers better and work on their communication skills.Response from American Furniture Warehouse9/19/18Hello Shanna, we are sorry for the miscommunication with the merchandise coming on delivery. We would like to look into this further for you. Will you please email us at [email protected]e.com with your order number? Thank you for taking the time to give us your feedback we will use it to help improve how we do business. -AFW
- Rating 5.09/19/18Jake Jabs has been around for nearly 50 years because of their quality pricing and customer service the very definition of a small local business that truly care about their customers thank you Jake Jabs and the staff
- Rating 5.09/19/18LOVE, LOVE, LOVE AFW!! The ONLY thing I didn't care for.....because I haven't used my AFW credit card in a certain period of time (don't buy furniture that often), they closed it. I had to re-apply for one, which effected my credit score. Other than that...TOP NOTCH!!!
- Rating 5.09/18/18Great experience from purchasing at the show room to having delivered by courteous professional drivers and set up. My twin grandchildren love their new bunkbeds!!
- Rating 4.09/18/18Good customer service but need more people on the floor to guide customer through choices available to them
- Rating 3.09/18/18I was kind of surprised that the delivery people were so rude!,I'm not used to American furniture warehouse employees being that way. But I will not let that stop me from getting beautiful things from the store.Response from American Furniture Warehouse9/18/18Hello Shewann, thank you for taking the time to give us feedback about your experience. We are sorry to hear that you have had a negative experience with your delivery. We take your feedback seriously and will use it to help improve how we do business. Thank you, AFW
- Rating 5.09/17/18We knew exactly what we needed and AFW had it! Sales person, and staff loading the van were friendly and knowledgeable. Couldn’t have been a better experience! We will be back!!
- Rating 5.09/17/18Customer Service Compliment: Matt Kosovich at the Colorado Springs Location.
My husband and I came into your store, just to browse with possible intentions of buying.
Matt was ABSOLUTELY wonderful, helpful, patient, and provided amazing customer service and care.
Matt really went above and beyond for us, answered all of our questions, did extra research for us, and we couldn't be more thankful.
We left very happy and satisfied customers.
Matt continued to go above and beyond for us by calling and keeping us updated on our special order.
It's because of Matt that we will continue to patron your store, and will only work with Matt as long as he is at your location.
We also recommend Matt to all of our family and friends.
Our furniture order was delivered this past weekend and we are 100% happy.
We would like to ensure that Matt Kosovich is recognized for his above and beyond customer service, follow up, and happy/pleasant attitude.
Thank you Matt!
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