About American Furniture Warehouse Pueblo
Pueblo's American Furniture Warehouse has quick and easy freeway access off of I-25 and Eagleridge. We are situated within walking distance to numerous hotels and the best restaurants Pueblo has to offer. Our huge showroom provides the largest selection at the best prices. We offer first class delivery seven days a week to all of Pueblo. We also stock most mattress sets for immediate pick-up and have a rental truck on site for a small fee. There is currently a bilingual salesperson on staff for our Spanish speaking customers. The Pueblo AFW prides itself on the most pleasant and honest shopping experience anywhere in Southern Colorado.
- Rating 1.09/2/18When I went to ask a sales associate for help after waiting for almost 20 minutes without being approached by someone, the sales woman literally ignored me and went to an older couple to help them. My wife is a regular customer and i have even featured some of your furniture on my youtube channel, however i felt like this was one of the cases where a salesperson passed me up for what would seem like a bigger commission sale. This goes against your normal customer service standards I have come to enjoy and love. The gentleman who helped ended up helping me acted above standards and was more than willing to take the 3 minutes to make a sale. Overall the 1 star rating reflects the saleswoman who chose not to help me and not the store or business as a whole, but if it happens again it would definitely change my outlook on this store and how its culture reflects your companies standards.Response from American Furniture Warehouse9/2/18Hello William and thank you for letting us know about your experience in our store. Our goal is to offer our guests a low-pressure shopping environment, but to be available to answer and assist any questions our guests have. We sincerely apologize that this was not your experience. Can you please email us at firstname.lastname@example.org with the day and time you were in the store and any additional information that would be helpful as we forward this to the store manager for follow-up? Thank you, AFW
- Rating 2.08/27/18The salesman was the friendliest, however the delivery guys were very kind and helpful. The quality of the product I have not been impressed with. I have already seen a few of the seams coming loose(not sewen too well) and the couches don’t get used a lot.
- Rating 5.08/26/18Love it
- Rating 5.08/26/18Great Customer Service
- Rating 5.08/25/18The selection was great, so much more than we could've expected and very well organized. Customer service was a 10, and pick up service was 10+.
- Rating 5.08/25/18Excellent servuce
- Rating 4.08/25/18We had to find someone to help us.
- Rating 3.08/25/18Ok
- Rating 5.08/24/18Great customer service and repair people
- Rating 5.08/24/18Ex all the way from the sales people to the Delivery people Pueblo and Phoneix thank you for the good service
- Rating 4.08/24/18Great customer service.
- Rating 5.08/24/18I was in a hurry and they helped me find what I needed and when I went back to purchase they took me through the checkout process fast. The delivery was quick and professional and put them right where they needed to be.
- Rating 5.08/24/18Love the trundle bed and memory foam mattresses 🤪hard to open the bottom mattress it’s big but hope it’s not mixed up. Top was more expensive memory foam
- Rating 5.08/23/18THE REASON I KEEP GOING BACK IS RICH MY SALESMAN THE GUY IS STRAIGHT SHOOTIN NO BS . GOOD PERSONALITY TELLS ME THE TRUTH IF ITS SOMETHING THAT I NEED TO PASS OR LOOK AND I LIKE THAT THE GUY HAS CLASS AND I LIKE THAT. I WISH I COULD GET HIM ON MY TEAM HE IS ONE HELL OF A SALES MAN AND HIS PERSONALITY IS JUST WHAT YOU NEED TO SELL THUMBS UP RICH KEEP UP THE GOOD WORK. OH BY THEY WAY RICH IS IN YOUR PUEBLO STORE MAKE SURE HE GETS THIS MESSAGE PLEASE.
GREAT JOB OVER THE YEARS RICH I WILL BE IN SOON MY FRIEND CONGRATS ON YOUR PROMOTION DUDE.
- Rating 5.08/23/18Great service
- Rating 5.08/23/18Always a pleasure doing business with AFW....great staff!!!!
- Rating 5.08/23/18Great customer service
- Rating 5.08/23/18We are very happy with the service we received in your store
- Rating 5.08/23/18Very helpful
- Rating 3.08/22/18Costomer service was good